Sebastian Vela

Sebastian is a Customer Service Representative (CSR) who plays a vital role in supporting clients and maintaining strong relationships within the agency. He assists policyholders with their insurance needs, including assisting with billing inquiries, answering customer questions, and ensuring timely and accurate service. Sebastian works closely with agents and carriers to provide seamless communication and effective problem resolution. His attention to detail and commitment to customer satisfaction help ensure that every client receives exceptional support. In his role, Sebastian contributes to the agency’s overall efficiency and client retention by delivering dependable service and upholding the company’s standards of excellence.